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Complaints
If you have technical problems with goods supplied by PROFIcomms s.r.o., please first fill out the forms below. After sending the form, either our colleagues from the technical support department will contact you, or you will get an RMA number, which you have to clearly state on the packaging of the goods you are sending.

Until you receive an RMA number, do not send the goods for a claim!

After logging in, the form header will be filled in automatically. Mandatory data are marked by *
Company *
Contact person *
E-mail *
Phone *
Delivery address – where to send the repaired unit/s *
Unit Type (Part Number) *
Serial number *
Delivery note number
Description of the defect *
We ask for a detailed description of the defect. A description of the type "Unit does not work" is insufficient. When assessing the defective unit, the technician will be guided by your description of the defect, and if the defect is specified in general terms or with little concreteness, your claim may be found to be unauthorized with a penalty 500 CZK.
Have you resolved the above issues with our technical support? If yes, please include the ticket number.
Please indicate a contact person who will be able to consult with our technician the technical problems of the unit. If it is the same as the contact person listed above, you do not need to fill it out.
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